Privacy Policy
Last Updated On 05-Feb-2021
Effective Date 05-Feb-2021

This Privacy Policy describes the policies of Urban Walking Experience, London, United Kingdom on the collection, use and disclosure of your information that we collect when you use our website ( https://urbanwalkingexperience.com/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

INFORMATION WE COLLECT:

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also use cookies to keep track of cart contents while you are browsing our site.

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile
  • Address
  • Country

HOW WE COLLECT YOUR INFORMATION:

We collect/receive information about you in the following manner:

  • When a user fills up the website registration form
  • submits personal information during checkout
  • Subscribes to our newsletter
  • Interacts with the website
  • From public sources

HOW WE USE YOUR INFORMATION:

We will use the information that we collect about you for the following purposes:

  1. Marketing/ Promotional
  2. Creating user account
  3. Testimonials
  4. Customer feedback collection
  5. Enforce T&C
  6. Processing payment
  7. Support
  8. Administration info
  9. Targeted advertising
  10. Manage customer order
  11. Site protection
  12. User to user comments
  13. Manage user account
  14. Send you information about your account and order
  15. Respond to your requests, including refunds and complaints
  16. Process payments and prevent fraud
  17. Set up your account for our store
  18. Comply with any legal obligations we have, such as calculating taxes
  19. Improve our store offerings
  20. Send you marketing messages, if you choose to receive them

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

HOW WE SHARE YOUR INFORMATION:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Ad service
  • Analytics

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

RETENTION OF YOUR INFORMATION:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

YOUR RIGHTS:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us using the contact form We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us using the contact form https://urbanwalkingexperience.com/contact-us/

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

COOKIES

To learn more about how we use cookies and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

SECURITY:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

THIRD PARTY LINKS & USE OF YOUR INFORMATION:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

DISCLOSURE OF DATA – LEGAL REQUIREMENTS

Urban Walking Experience may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Urban Walking Experience
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

YOUR CHOICE

You always have a choice as to whether and how you want to receive communications about our work, products, and services. If you do not want us to use your contact details to contact you in the future, you can opt out anytime. Simply contact us.

If you choose not to be contacted by us, we will never send you personalised marketing communications, but we will keep your details on a ‘suppression list’ to ensure you are not contacted.

DIRECT MARKETING USING EMAIL

We will only contact you by email if you have given consent. By consenting to receiving Urban Walking Experience emails or opting in to email subscription and communications, you grant us permission to use your email address to send you email marketing communication.

At any stage, you may choose to opt out of such communications by contacting us https://urbanwalkingexperience.com/contact-us/ or using the unsubscribe link included in every email that we send you.

WHO ON OUR TEAM HAS ACCESS?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds, and support you.

GRIEVANCE / DATA PROTECTION OFFICER:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer using the contact form on our website https://urbanwalkingexperience.com/contact-us/

We will address your concerns in accordance with applicable law.