Last Updated On 05-Feb-2021
Effective Date 05-Feb-2021
INFORMATION WE COLLECT:
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We will collect and process the following personal information about you:
HOW WE COLLECT YOUR INFORMATION:
We collect/receive information about you in the following manner:
- When a user fills up the website registration form
- submits personal information during checkout
- Subscribes to our newsletter
- Interacts with the website
- From public sources
HOW WE USE YOUR INFORMATION:
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Creating user account
- Customer feedback collection
- Enforce T&C
- Processing payment
- Administration info
- Targeted advertising
- Manage customer order
- Site protection
- User to user comments
- Manage user account
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
HOW WE SHARE YOUR INFORMATION:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Ad service
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
RETENTION OF YOUR INFORMATION:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us using the contact form We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us using the contact form https://urbanwalkingexperience.com/contact-us/
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
THIRD PARTY LINKS & USE OF YOUR INFORMATION:
DISCLOSURE OF DATA – LEGAL REQUIREMENTS
Urban Walking Experience may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Urban Walking Experience
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
You always have a choice as to whether and how you want to receive communications about our work, products, and services. If you do not want us to use your contact details to contact you in the future, you can opt out anytime. Simply contact us.
If you choose not to be contacted by us, we will never send you personalised marketing communications, but we will keep your details on a ‘suppression list’ to ensure you are not contacted.
DIRECT MARKETING USING EMAIL
We will only contact you by email if you have given consent. By consenting to receiving Urban Walking Experience emails or opting in to email subscription and communications, you grant us permission to use your email address to send you email marketing communication.
At any stage, you may choose to opt out of such communications by contacting us https://urbanwalkingexperience.com/contact-us/ or using the unsubscribe link included in every email that we send you.
WHO ON OUR TEAM HAS ACCESS?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds, and support you.
GRIEVANCE / DATA PROTECTION OFFICER:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer using the contact form on our website https://urbanwalkingexperience.com/contact-us/
We will address your concerns in accordance with applicable law.